ek999 Terms and Conditions

1 General Provisions

These terms and conditions govern the relationship between the ek999 platform and its users. By visiting the website, creating an account, or beginning to use any service, you are agreeing to be bound by these terms.

ek999 operates an online gaming and sports betting platform for users in Bangladesh. The platform's services are intended for adults only. Users must be 21 years of age or older to participate on this platform.

Our Privacy Policy and Responsible Gaming Guidelines are inseparably linked to these terms. Together, these three documents form the complete legal framework governing your relationship with ek999.

2 Account Registration

2.1 Eligibility Requirements

The following conditions must be met to open an account on ek999:

• You must be at least 21 years of age.
• The information you provide must be true, accurate, and complete.
• Each individual may create only one account.
• The email address and mobile number provided at registration must be active and in use.
• Sharing account credentials with any third party is prohibited.

2.2 Identity Verification

ek999 may verify the identity of an account holder at any time. A national ID card or other official document may be required before a bonus is claimed or a withdrawal is processed. The platform reserves the right to restrict certain features until the verification process is complete.

2.3 Account Security

It is your responsibility to keep your login credentials — username and password — completely confidential. Any transaction made by someone using your account will be your responsibility. If you suspect unauthorized use, notify our 24/7 live chat support immediately.

3 Deposits and Withdrawals

3.1 Deposit Rules

The minimum deposit amount on ek999 is ৳500. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (through major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Only payment accounts registered in your own name may be used when making a deposit.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 15 minutes to 2 hours. Withdrawals may only be made to the payment method used for the deposit or to a method registered on the account. Withdrawals are available via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Suspicious Transactions

If any transaction appears fraudulent or suspicious, ek999 reserves the right to put that transaction on hold and investigate the account. Attempting to collect bonuses through multiple accounts or using payment methods registered in someone else's name may result in account termination.

4 Bonuses and Promotions

4.1 Welcome Bonus

New members can receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount. For example, a deposit of ৳1,000 will earn a ৳1,200 bonus, bringing the balance to ৳2,200; to withdraw the bonus funds, bets totalling ৳1,200 × 15 = ৳18,000 must be placed.

4.2 General Bonus Rules

• A bonus may only be claimed once, unless the promotion's terms state otherwise.
• Bonus funds cannot be withdrawn directly — the specified wagering requirements must be met first.
• Multiple bonuses cannot be applied to the same deposit at the same time, unless specifically permitted.
• If information provided when claiming a bonus is found to be false, the bonus and any associated winnings will be cancelled.
• ek999 reserves the right to modify, suspend, or cancel any bonus offer.

4.3 Specific Promotion Terms

ek999 runs various promotions including weekly deposit gifts, Friday specials, cricket festival bonuses, birthday rewards, and friend referral rewards. Each promotion has its own eligibility conditions, minimum deposit, wagering requirements, and claim deadline. Full terms for each offer are listed on the promotions page.

5 Gaming and Betting

5.1 Rules of Play

Each game or betting market has its own rules, which are detailed on the relevant game page. It is the user's responsibility to read the rules of each section — slots, live casino, sports betting, or fishing games — before participating.

5.2 Technical Issues

If a connection is lost mid-game due to an internet disconnection or device error, ek999 will determine the outcome of that round based on data stored on the server. If an incorrect result is displayed due to a technical error, the corrected result will be considered final.

5.3 Misconduct and Prohibited Activities

Using software or automation tools to place bets, manipulating game outcomes, and colluding with other users to place bets are all strictly prohibited. If proven, the account will be permanently closed and any associated winnings will be voided.

6 VIP Program and Cashback

ek999's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Each tier includes a weekly cashback — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Weekly cashback is calculated based on the total net losses for the week.

VIP tier upgrades depend on the player's activity and the platform's set evaluation criteria. ek999 reserves the right to change the level of VIP benefits and the evaluation method at any time.

7 Responsible Gaming

ek999 believes gaming is a form of entertainment, not a source of income. We encourage users to play with awareness, and we are ready to help any user who appears to be losing control.

Visit our Responsible Gaming page to learn more and about self-control tools. Deposit limits, temporary breaks, and self-exclusion can be requested at any time.

• Never bet more than you can afford to lose.
• Avoid making gaming decisions when under the influence of alcohol or emotional stress.
• Play only with your own money — not borrowed funds.
• Keep minors away from access to your account.

8 Intellectual Property and Copyright

All content on the ek999 website — logos, graphics, text, software, and game interfaces — is reserved as the intellectual property of the platform. Reproducing, distributing, or using any part for commercial purposes without prior permission is prohibited.

The software of third-party game providers (Pragmatic Play, PG Soft, JILI, Evolution, and others) is the intellectual property of the respective companies and is governed by their own terms of use.

9 Privacy and Data Protection

Details on how ek999 collects, stores, and processes users' personal information are set out in our Privacy Policy. By creating an account, you are also agreeing to the terms of that policy.

Your personal information is kept secure through SSL encryption. When sharing information with third parties, only limited data may be shared with partners required for payment processing and fraud prevention.

10 Account Closure and Termination

10.1 Closure at User Request

If a user wishes to close their account, they may submit a request to the support team via 24/7 live chat or email. Any pending withdrawals will be processed before the account is closed.

10.2 Closure by the Platform

ek999 may temporarily suspend or permanently close an account for any of the following reasons:

• Violation of any clause of these terms and conditions.
• Registration with false information or identity fraud.
• Operating multiple accounts.
• Evidence of bonus abuse.
• Operating an account on behalf of a minor.

11 Limitation of Liability

ek999 always strives to provide the best possible service. However, the platform's liability will be limited in the following circumstances:

• If services are interrupted due to natural disasters, government directives, or other unavoidable circumstances.
• If a problem occurs mid-game due to an internet disconnection.
• If there is a delay or error in a third-party payment gateway service.
• If a loss occurs due to a problem with the user's own device or network.

ek999 will not provide compensation for gambling losses under any circumstances. The financial risk of participating in gaming rests entirely with the user.

12 Dispute Resolution

If a dispute arises, please first contact our 24/7 live chat or email support. The support team responds in both Bangla and English. We aim to respond within 48 hours. Server logs and transaction records will be used as evidence in all dispute-related decisions.

For general questions about our services, see the FAQ section — it contains answers to the most common questions on deposits, bonuses, withdrawals, and accounts.

13 Changes to Terms

ek999 reserves the right to modify these terms and conditions at any time. Updated terms will take effect from the date they are published. For significant changes, users will be notified in advance via their registered email or through live chat.

Continued use of the platform after any changes will be considered acceptance of the new terms. If you do not agree with the changes, you may request account closure from the support team.

14 Contact & Support

If you have any questions or need clarification about these terms, please contact our support team:

• 24/7 Live Chat — directly from any page on the website.
• Email: [email protected]

The support team responds in both Bengali and English. To learn more about ek999, visit our About Us page.