ek999 Privacy Policy

ek999 (referred to in this document as "we", "us", or "platform") places the highest importance on the privacy of all its registered and unregistered users. When you visit the ek999 website, use any service, or create an account, you are considered to have accepted the terms of this privacy policy.

This policy is linked to and complements our Terms and Conditions. Both documents must be read carefully before using the service.

This privacy policy applies to users in Bangladesh. For any questions regarding your personal information, you may contact our support team.

ek999 collects the types of information listed below as needed to operate its services. This information may be collected directly from you, from your device, or automatically while you use our services.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (when identity verification is required)
• Username and encrypted password

2.2 Financial Transaction Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Partial bank account details (full account numbers are not stored)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical Information

• IP address and device identification details
• Browser type and operating system
• Site access time and session duration
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and amounts
• Game preferences and session details
• Win and loss records
• Bonus claim and usage history

ek999 uses the information collected only for the purposes listed below. We never misuse information and do not sell it to third parties.

1. Account Management: To create, verify, and maintain your user account.
2. Identity Verification: To confirm the 21+ age requirement and prevent fraud.
3. Processing Financial Transactions: To complete deposits and withdrawals and to keep transactions secure.
4. Service Improvement: To analyse user behaviour and make the platform's games and features more effective.
5. Security: To address cyber threats, account theft, and other security risks.
6. Customer Support: To resolve your issues and answer your questions.
7. Legal Compliance: To retain information required under applicable law.
8. Promotional Communications: To inform you of new offers and updates if you have given consent (with the option to opt out).

ek999 follows industry-standard technology and practices to protect your personal information. The key elements of our security framework are described below.

4.1 Encryption

SSL (Secure Socket Layer) encryption is active on our website. This means all communication between your browser and our servers is fully encrypted. Your password is never stored directly — instead, strong hashing algorithms are used.

4.2 Access Control

Access to your information is strictly controlled. Only authorised staff may access that information, and only when needed for their work. Every access is logged and regularly reviewed.

4.3 Two-Factor Verification

OTP verification during login and transactions prevents unauthorised access. Login attempts from unfamiliar devices or locations require additional verification.

4.4 Security Audits

Our systems undergo regular security testing. Any vulnerability identified is resolved quickly. Data backups are maintained regularly so that information is not lost in the event of a technical fault.

ek999 never sells your personal information. However, in certain situations, limited information may be shared with trusted partners.

5.1 Payment Processors

To process deposits and withdrawals, relevant information is shared with the respective payment providers for transactions through bKash, Nagad, Rocket, Upay, and bank transfers. These providers have their own privacy policies.

5.2 Game Software Providers

To operate the games available on our site, technologies from Pragmatic Play, PG Soft, Evolution, JILI, and other game studios are used. Technical information related to gameplay may be transmitted to these providers' systems.

5.3 Legal Obligations

It is our legal responsibility to provide required information to the relevant authorities as part of a court order or lawful investigation. Where information is provided in such circumstances, you will be notified if possible.

ek999 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that improve the functionality of the site.

• Essential Cookies: To keep login sessions active and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the site is used and improve the service — these can be managed in your browser settings.

Cookies can be deleted or blocked from your browser settings, though doing so may limit some features of the site.

Your personal information is retained for as long as your account is active. Even after an account is closed, certain information may need to be kept for a specified period to meet legal obligations. Financial transaction records are retained in accordance with legal requirements.

Once the retention period ends, information is securely deleted or processed in a way that it is no longer personally identifiable.

Every member registered with ek999 has certain rights over their own information. It is our responsibility to keep you informed about these rights.

• Right to Know: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: Where there is no legal obligation to retain it, you can request that specific information be deleted.
• Right to Restrict Processing: In certain circumstances, you can ask that the use of your information be limited.
• Stopping Promotional Communications: You can request to stop receiving marketing messages at any time.

To exercise these rights, contact our customer service team. We respond in both Bengali and English via 24-hour live chat and email.

All services at ek999 are for persons aged 21 or over only. We do not knowingly collect or store information from any minor. Age is verified at registration and additional proof of identity may be requested in cases of doubt.

Ensuring responsible gaming is one of our main priorities. You will find detailed information on this in our Responsible Gaming guidelines, which cover ways to keep yourself and your family safe.

The ek999 platform may contain links to third-party websites. These websites have their own privacy policies and ek999 is not responsible for them. Before visiting any external site, you should read its privacy policy.

ek999 reserves the right to change this privacy policy when necessary. For significant changes, we will notify you by email or a notice on the website. The revised policy will take effect from the date it is published.

Continued use of the service after a policy change will be taken as your agreement to the revised policy. It is therefore recommended that you visit this page regularly.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. Our customer service team is available seven days a week, twenty-four hours a day in both Bengali and English.

• Live Chat: You can speak directly through the chat icon on the ek999 website.
• Email: [email protected]

To learn more about our services and policies, you can visit our About Us page, which provides information about ek999's goals and values.

For answers to common questions, you can also visit our Frequently Asked Questions (FAQ) section.