ek999's commitment to responsible gambling
Entertainment is healthy only when it stays within limits. ek999 believes every player has the right to stay in control — this page shows you how.
For ages 21 and above only
Opening an account, making deposits, and taking part in any games or betting activity at ek999 is permitted only for individuals aged 21 or above. Participation by minors is strictly prohibited, and if any such suspicion arises, the account will be verified.
What responsible gambling is and why it matters
Keep gambling as entertainment — not a burden
Casino games and sports betting are a form of entertainment — not a guaranteed way to make money. At ek999, we want every user to play with that in mind. Responsible gambling means making decisions about playing based on your budget, your time, and your state of mind.
Sometimes the pull of gambling gradually becomes a problem, but recognising the signs early can help you avoid it. Placing bigger bets to recover losses, hiding it from family or friends, and getting into financial difficulty are all signs of problematic behaviour.
To learn how ek999 operates and what the platform's core principles are, read our About Us page. For details on the terms of using our services, see the Terms and Conditions — account restrictions and conduct rules are clearly stated there.
Winning and losing are both a normal part of gambling. No strategy or method can guarantee a win. So before every session, ask yourself — is this for fun, or am I trying to win back lost money?
Tools for setting your own limits
ek999 gives you several practical tools to stay in control of your gambling
Deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is in place, you cannot deposit more than that within the period.
Session time limit
Set a limit on how long you play each day. Once the set time is up, the session will end automatically.
Self-exclusion
You can close your account for a set period (7 days, 30 days, 90 days, or permanently). You will not be able to log in during this time.
Loss limit
Set a maximum amount you can lose within a given period. Once the limit is reached, betting will stop.
Bet size limit
Decide in advance the maximum amount you can place on a single bet, so you do not take on too much risk in the heat of the moment.
Cool-off break
Temporarily suspend your account for a few hours or a few days — a simple way to take a break from gambling.
Request a limit
Limit requests can also be made via live chat or email; the form below is a sample view only
Limit setting form
Choose your preferred limit type and amount — the support team will apply it within 24 hours.
This form is a visual sample only. Contact us via live chat or email to apply a limit.
Warning signs of a problem
If you notice any of the following signs in yourself, pause and seek help
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Repeatedly placing bigger bets to chase lost money — this kind of "chasing" is the biggest warning sign.
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Hiding your gambling from family, friends, or colleagues, or lying about it.
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Taking loans, dipping into savings, or falling behind on essential bills to cover gambling costs.
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Feeling restless, irritable, or anxious when not gambling — finding it hard to feel normal without it.
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Neglecting studies, work, or family responsibilities to keep gambling.
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Repeatedly breaking your own set limits and getting stuck in a "just one more time" mindset.
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Sleep or eating routines breaking down, with your mind constantly on the next bet.
Ways to get help
You do not have to face this alone — asking for help takes courage
ek999 live chat support
ek999's 24/7 live chat support is available in both Bengali and English. Reach out directly on chat for self-exclusion, deposit limits, or any concern — the team will respond quickly.
Contact by email
If you would like to discuss your gambling habits confidentially, contact us by email. The support team's email address is: [email protected] — the team can provide detailed guidance in Bengali.
Support from family and trusted people
Talk openly with a family member or a trusted friend. The support of someone close to you can often be the greatest source of strength.
Professional advice
Seeking advice from a mental health specialist or behavioural therapist is a wise step. Both public and private sector services of this kind are available in Bangladesh.
Keep your account closed
Once self-exclusion is activated, you will not be able to log in for the set period. This feature can be activated at any time through live chat and cannot be reversed until the period ends.
ek999's commitment
The ek999 platform is built for entertainment only. We do not present gambling as a source of income under any circumstances. Our system automatically detects unusual behaviour and, where necessary, our team will reach out directly.
Users' personal information and gambling data are kept fully secure. To learn about our data practices, see the Privacy Policy page.
We actively prevent minors from accessing the platform. Age is confirmed during account verification, and we have the ability to temporarily suspend any account in a suspicious situation.
For answers to common questions about responsible gambling, visit the FAQ section — it covers many questions from self-exclusion through to account limits.