ek999 FAQ — Deposits, Withdrawals and Security

The minimum deposit at ek999 is ৳500, and this applies to all methods — bKash, Nagad, Rocket, Upay or bank transfer. With ৳500 you can start playing slot games, live casino or sports betting. This amount also qualifies for the welcome bonus.

ek999 does not charge any processing fee on deposits. However, your mobile banking provider or bank may apply their own transaction fee according to their policies — that is set by the respective service provider. Before depositing, check the fee information in your bKash or Nagad app.

First log in to ek999 and select "Deposit" from the Cashier section. When you select bKash from the list, a designated merchant number and reference code will appear. Open your bKash app or dial *247# and go to "Send Money" or "Payment", then complete the payment with the amount and the reference code. Entering the correct reference code is important; otherwise your balance update may be delayed.

Yes, a 120% bonus is available on your first deposit at ek999, up to a maximum of ৳15,000. For example: depositing ৳1,000 adds ৳1,200 in bonus, giving a total balance of ৳2,200. The wagering requirement for this bonus is 15 times the bonus amount (i.e. ৳1,200 × 15 = ৳18,000 must be wagered). Read the Terms and Conditions page for full bonus details.

Yes, ek999's withdrawal service runs seven days a week, twenty-four hours a day — there are no restrictions at night, on holidays or on Fridays. After submitting a request, the money generally arrives within 15 minutes to 2 hours. It may take slightly longer during busy periods, but it stays within the set limit.

Withdrawals from ek999 to bKash typically arrive within 15 minutes to 2 hours. The same timeframe applies to Nagad, Rocket and Upay. Bank transfers may take a little longer. If a significant amount of time passes without receipt, contact the support team via live chat or email.

A "Pending" withdrawal request means it is currently going through verification. This status normally does not last more than 2 hours. If more time has passed, contact ek999's 24/7 live chat with your request reference number. A pending status can also occur if your account verification is incomplete, so check that all details in your profile are correct.

To withdraw winnings from a bonus, you must first complete the wagering requirement. The wagering requirement for ek999's welcome bonus is 15 times the bonus amount. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus — once ৳1,200 × 15 = ৳18,000 in wagers is completed, you can withdraw the bonus-related winnings. Progress towards meeting the requirement can be viewed in your account.

Yes, ek999's live casino is fully playable from a mobile browser — any table from Evolution, Pragmatic Play Live or Ezugi fits the screen properly. It works well on both Android and iOS. A fast internet connection (4G or Wi-Fi) keeps the video stream smooth.

Teen Patti is a popular South Asian three-card game where each player is dealt 3 cards and the best hand wins. Andar Bahar is an Indian card game where you bet on whether a chosen card will land on the "Andar" (left) or "Bahar" (right) side. Both games are available at ek999 with a live dealer, and the rules are easy to learn.

Yes, in live dealer games professional dealers run the game in real time from a studio, and you watch it directly on your screen via video stream. The cards and wheel are real — not computer-generated. You can also chat with the dealer through the chat box.

In roulette, a spinning wheel contains numbers from 0 to 36 and a ball spins around it. Players can bet on a specific number, the colour of a number (red/black), or odd/even. Betting on red or black gives roughly a 50/50 chance of winning; betting on a specific number pays more but has lower odds. Both European and live roulette are available at ek999.

The minimum age to take part in any casino or sports betting activity at ek999 is 21. Proof of age may be requested during registration and at the verification stage. Underage players cannot register or play, and this rule is strictly enforced.

Some warning signs are: repeatedly playing to try to recover lost money, spending more than your set budget, taking time away from family or work to gamble, and feeling restless when not playing. If any of these apply to you, it is a good idea to take a break and, if needed, seek professional support.

You can set daily, weekly or monthly deposit limits from Account Settings at ek999. You cannot increase this limit immediately — it can be decreased right away, but increasing it requires a waiting period. This is an effective way to keep your spending in check.

For issues related to betting or gaming, ek999's support team can provide initial assistance. You should also consider speaking with a trusted family member or a mental health counsellor. Taking a break, setting limits or using self-exclusion alongside seeking professional advice are practical steps to take.

Contact ek999's live chat or email support without delay and ask them to temporarily lock your account. Change your password, and if your bKash or Nagad PIN is similar, change that too. To avoid the same problem in future, use a strong and unique password.

ek999 uses SSL encryption technology, which encrypts all data passing between the user's device and the server. Personal information and payment data are not sold to third parties. Detailed rules on data collection and storage are written on the Privacy Policy page.

Never. No ek999 support agent or representative will ever ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for this information, it is definitely a scam. Sharing an OTP received by SMS with an unknown person puts your account and money at risk.

A strong password should be at least 8–10 characters long and combine uppercase and lowercase letters, numbers and special characters (!, @, # etc.). Do not use your own name, date of birth or simple patterns like "123456". It is safer not to use your ek999 password anywhere else.